Privacy Policy ink789 — Protecting Your Personal Data

Ink789 values the privacy of every member who uses our platform. This Privacy Policy is designed to transparently explain how we handle your personal information — from the moment you register through every login and gaming session on our platform.

As a trusted online gaming platform in Malaysia, ink789 adheres to international data protection standards and is committed to ensuring your personal information is always handled with full responsibility, transparency, and the highest level of security.

By registering as an ink789 member, you agree that your personal information will be processed in accordance with this Privacy Policy. If you do not agree with any part of this policy, please contact our support team before continuing to use the platform.

Ink789 collects various types of information for different purposes. All data collection is carried out lawfully and covers only the information genuinely required to provide you with quality service.

All financial information you provide is processed through secure channels protected with 256-bit SSL encryption. ink789 does not store credit or debit card details directly in our system.

Every piece of data collected is used responsibly and only for legitimate purposes. ink789 uses your personal information for the following:

• Account Management: Creates and maintains your member account, verifies identity through the KYC process, and securely processes all deposit and withdrawal transactions.
• Service Provision: Enables access to all games and features on the ink789 platform, including slots, Live Casino, and sports betting.
• Customer Support: Provides assistance via live chat, resolves complaints, and answers account-related enquiries.
• Platform Security: Detects and prevents fraudulent activity, money laundering, unauthorized access, and other harmful activities.
• Promotional Communication: Sends information about bonuses, promotions, and relevant exclusive offers — only if you have consented to receive them.
• Legal Compliance: Fulfils compliance and reporting obligations required by the relevant authorities.

Ink789 does not sell, rent, or trade members' personal information to any third party for commercial purposes. However, in certain situations, we may need to share your information with the following parties:

• Payment Service Providers: Licensed financial institutions and payment processors to enable your deposit and withdrawal transactions to be processed securely and promptly.
• Game Software Providers: Game development companies that provide slots and casino games on our platform, for the purpose of maintaining continuity of your gaming session.
• Statutory Authorities: Law enforcement agencies or regulatory bodies where required by Malaysian law or a valid court order.
• Technical Service Providers: Third-party companies that assist us with technical operations such as cloud services, system analytics, and fraud detection — all of whom are bound by strict confidentiality agreements.

Any data sharing carried out is limited to only the necessary information and is subject to binding data protection agreements. ink789 ensures all third-party partners comply with data security standards equivalent to our own policy.

Your personal data security is ink789's top priority. We implement multiple layers of technical and organizational protection to keep your data safe from online threats:

• 256-bit SSL Encryption: All communications between your device and ink789's servers are encrypted using high-standard TLS/SSL protocols, making the data unreadable to unauthorised parties.
• Multi-Layer Firewall System: Platform servers are protected by a multi-layered firewall system that continuously monitors and blocks any external intrusion attempts.
• Two-Factor Authentication (2FA): Members can enable two-factor authentication for an added layer of security when logging in to their account.
• 24/7 Monitoring: ink789's technical security team monitors platform activity around the clock to detect anomalies and threats in real time.
• Regular Security Assessments: Our platform undergoes regular security audits and penetration testing by independent security experts.

Ink789 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use the platform, including the most frequently visited pages and time spent, for the purpose of continuous improvement.
• Functional Cookies: Remembers your preferences and personal settings such as language, theme, and favourite games to deliver a more personalised experience.
• Analytics Cookies: Used to analyze traffic and usage patterns in aggregate, helping us make data-driven decisions.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience on the ink789 platform.

As an ink789 member, you have the following rights regarding your personal data. ink789 is committed to respecting and facilitating the exercise of these rights:

Ink789 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we may retain certain data for a defined period to fulfil our legal and regulatory obligations.

• Identity Verification Data (KYC): Retained for a minimum of 5 years after account closure, in accordance with anti-money laundering (AML) requirements.
• Transaction History: Retained for 7 years for financial audit and tax compliance purposes.
• Login & Session Data: Retained for 12 months for security and fraud detection purposes.
• Customer Support Communication: Retained for 3 years for reference and service improvement purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to your identity.

The ink789 platform may contain links or integrations with third-party services such as game providers, payment processors, and mobile applications. ink789's Privacy Policy applies to our platform only.

Ink789 is not responsible for the privacy practices or content of those third-party websites and services. We encourage you to read their respective privacy policies before sharing any personal information with them.

All third-party service providers integrated with the ink789 platform have signed binding data processing agreements and must comply with the data security standards set by ink789.

Ink789 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any significant amendments will be communicated to members via in-platform notifications or registered email.

The "Updated" date shown at the top of this page indicates the date of the latest revision to this policy. Your continued use of the ink789 platform after any amendments take effect constitutes your acceptance of the revised policy.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the dedicated ink789 privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly through the ink789 platform for immediate response.
• Privacy Email: [email protected] (displayed as text only)
• Response Time: All privacy-related inquiries are answered within 14 business days.
• Supported Languages: Malay and English

We take every privacy inquiry and complaint seriously. Our team will assess each case individually and provide a timely response.