Terms and Conditions ink789 — Complete Guide for Members

These Terms and Conditions ("Terms") govern your use of the ink789 online gaming platform, including the website, mobile app, and all related services provided by ink789 ("Platform"). By accessing or using this Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

If you disagree with any part of these Terms, you are not permitted to access or use the ink789 platform. ink789 reserves the right to amend, update, or replace these Terms at any time without prior notice, and your continued use of the platform following any amendment constitutes acceptance of the revised terms.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy ink789, all of which together form the complete agreement between you and the Platform.

To register and use ink789's services, you must meet the following eligibility requirements without exception:

• You must be at least 18 years of age at the time of registration. ink789 strictly prohibits minors from using this platform.
• You must register under your own name and not on behalf of another person.
• You are only permitted to hold one active account only. Multiple account registrations by the same individual are strictly prohibited.
• You are not on any list of individuals prohibited or restricted from participating in online gambling activities under applicable laws or regulations.
• You are not currently enrolled in a self-exclusion program on any online gambling platform.
• You are using this platform for personal entertainment purposes only and not for any commercial or third-party purpose.

Ink789 reserves the right to request proof of age and identity at any time. Failure to provide the required documentation within the specified timeframe may result in your account being temporarily suspended or permanently closed.

The account registration process at ink789 is simple and fast. However, you are solely responsible for ensuring that all information provided is accurate, complete, and up to date. This includes your full name, phone number, date of birth, and bank account details.

The Know Your Customer (KYC) verification process is mandatory for all members who wish to make a withdrawal. Documents required for the KYC process include:

• A copy of your identity card (MyKad) or valid passport
• Proof of current address (bank statement or utility bill within the last three months)
• Any additional documents as requested by the ink789 verification team

Members who have completed the KYC process will receive priority withdrawal processing and smoother account management. ink789 uses 256-bit SSL encryption technology to protect all personal data submitted during the KYC process.

Ink789 supports a variety of payment methods suited for Malaysian players, including bank transfers via all major local banks, popular e-wallets such as Touch 'n Go and GrabPay, and other transaction methods available on the platform.

Deposit Policy:

• All deposits must be made using a payment method registered under the member's own name.
• Deposits from third parties are not accepted and may result in account suspension.
• The minimum deposit amount is subject to the selected payment method and may change from time to time.
• Ink789 does not charge any processing fees on deposits. However, your financial institution may impose its own charges.

Withdrawal Policy:

• Withdrawals may only be made to a bank account registered under the same member's name.
• Members who have completed KYC can expect their withdrawal to be processed within 15 to 60 minutes.
• Ink789 reserves the right to request additional verification before approving withdrawals that exceed certain limits.
• Withdrawals involving bonuses must meet the specified rollover requirements before being processed.

Ink789 offers a variety of bonuses and promotions to both new and existing members. All bonuses are subject to specified rollover requirements (wagering conditions) that must be met before any winnings from bonus funds can be withdrawn.

• Welcome Bonus: Available to new members making their first deposit. Rollover requirements and maximum limits are stated on the current promotions page.
• Reload Bonus: Offered to existing members on selected days. Rollover requirements vary by promotion type.
• Cashback: Calculated based on net losses within the specified promotional period. Cashback is credited directly to the account with no rollover requirement unless otherwise stated.
• Referral Bonus: Members who refer new friends are eligible for rewards once the referred friend meets the minimum qualifying requirements.

Ink789 reserves the right to void bonuses, promotions, or related wins if there is evidence of abuse, fraud, or any attempt to exploit the platform's bonus system. ink789's decision in such matters is final.

All games available on the ink789 platform use a Random Number Generator (RNG) system certified by internationally accredited independent audit bodies. This ensures that every slot spin, card hand, or roulette spin is completely random and cannot be manipulated.

In situations involving technical failure, system disruption, or software errors during a game session, ink789 reserves the right to:

• Cancelling affected rounds or bets
• Restoring the account balance to its state prior to the error
• Suspending gameplay until the issue is fully resolved

Wins resulting from technical errors, software bugs, or connection issues are not considered valid and will not be paid out. ink789 will endeavour to resolve any game-related disputes within 14 working days.

Ink789 members are strictly prohibited from engaging in the following activities, which are considered serious violations of these Terms:

• Registering or using more than one account, whether under your own name or someone else's
• Using automation software, bots, or any third-party program to play or interact with the platform
• Committing fraud, falsifying information, or submitting fake documents during the KYC process
• Abusing bonuses in a manner inconsistent with the original intent of the promotion
• Transferring funds between member accounts with the intent to fraudulently meet rollover requirements
• Using a platform account for money laundering or any other illegal financial activity
• Colluding with other members to guarantee shared wins in Live Casino games

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. ink789 recommends that you:

• Using a strong password combining uppercase letters, lowercase letters, numbers, and symbols
• Do not share your login credentials with anyone, including family members
• Log out of the platform after each session, especially when using a shared device
• Report to the ink789 support team immediately if you suspect unauthorized access to your account

Ink789 uses 256-bit SSL encryption and a multi-layer authentication system to protect member accounts. However, ink789 is not liable for any losses arising from a member's failure to safeguard their own login credentials.

Ink789 reserves the right to suspend or close any member's account at any time for reasons including violation of these Terms, suspected fraudulent activity, or legal compliance requirements.

Members who wish to voluntarily close their account may contact the ink789 customer support team via live chat. Before the account closure is processed, all valid balances will be returned to the member upon completion of identity verification.

In the event of account closure due to a breach of Terms, ink789 reserves the right to forfeit all outstanding balances, bonuses, and winnings without any compensation.

Ink789 shall not be liable under any circumstances for any indirect, incidental, special, or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from wagering decisions made by the member
• Service interruptions due to system maintenance or circumstances beyond our control
• Any damage to a member's device or computer system resulting from accessing the platform
• Financial losses resulting from unauthorised account access caused by the member's own negligence

The maximum total liability of ink789 to any member under any circumstance shall not exceed the total amount deposited by the member in the 30 days prior to the claim being made.

Ink789 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments will take effect immediately upon being posted on the platform.

We will endeavour to notify members of significant changes via in-platform notifications or registered email. However, it remains the member's responsibility to review these Terms periodically to ensure you are always aware of the latest version.

Continued use of the ink789 platform following any amendments to the Terms constitutes your acceptance of the revised terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please contact the ink789 customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the ink789 platform
• Support Email: [email protected] (displayed as text only)
• Supported Languages: Bahasa Melayu and English

Our team is committed to responding to all enquiries within 24 business hours. For more urgent matters, please use the live chat channel for an immediate response.